If a cancelation request is received:

> 30 days prior to the event a full refund will be given;

< 30 & > 14 days prior to the event a refund will be given, less 30% administration fee;

< 14 days prior to the event no refund will be given.

An organisation may send an alternative delegate if registration has been paid in full and the registered person is unable to attend. If the request is received < 2 weeks prior to a conference or event, a 30% administration fee will apply.